Sakae Sushi partners e2i to implement F&B solutions to innovate business operations and raise productivity
1 Known as the “innovative food people”, Sakae is constantly exploring and introducing technologies that allow for better connectivity and a seamless dining experience at all its outlets.
Sakae Sushi has partnered National Trades Union Congress’ (NTUC) e2i (Employment and Employability Institute) on various productivity projects. By tapping on the Inclusive Growth Programme (IGP), not only have business processes improved, customers can also enjoy better service, and workers can benefit from higher efficiency and productivity gains.
2 Customers at Sakae Sushi can look forward to ordering from the new iPad 2 menu or from service crew using iPod touch handheld Wireless Ordering system; paying using the first integrated Mobile e-Payment system which provides the convenience for settling credit card payment and receipt printing at their seats; and ordering take-aways from the Automated Teller Kiosk by tapping on the touch screen monitor to select items and returning to pick up the prepared food at a stipulated time.
3 Mr. Douglas Foo, Founder and CEO of Sakae shared, “This novel payment system will definitely help to raise productivity and overall, give customers a certain ‘Wow’ element as they dine with us! I am certain many will be floored by all these gadgets while enjoying quality sushi at our stores Micro-chipping for sushi on the belt is also being tested at a handful of outlets currently before adapting for use on a larger scale.”
4 With these technologies, each payment will be 25% faster (from 7 minutes to 5 minutes per transaction), and service teams can handle 2.5 times more take-away orders (from 14 orders to 35 per day). If sales targets are met, more than 100 local workers will receive monthly wage increase of about 15% and additional productivity bonus per month.
5 Mr. Ong Ye Kung, Chairman of e2i said, “Glad to see this project take off. Kudos to Sakae Sushi for taking the lead. There is a lot more to do to re-engineer how F&B outlets are run, how technology is used, how division of responsibility are designed. Only then can we raise F&B productivity and the image of F&B jobs to a whole new level. “
About Sakae Sushi
Sakae Sushi is the pioneer food and beverage brand of Sakae Holdings Ltd. Since its establishment in September 1997, Sakae Sushi has grown to become Singapore's largest kaiten sushi chain, with an impressive record of about 70 bustling outlets throughout Asia and more than 30 outlets in Singapore alone. Sakae Sushi offers a fuss-free and simple 3-tier pricing system and over 200 delectable varieties in their menu. At Sakae Sushi, “we serve only what we eat” has not only become our slogan but also our motivation and pride. We use top quality ingredients and also enrich our sushi rice with Vitamin E so that customers will benefit from it. Investing in customer service and innovations is another priority area that Sakae takes pride in, from our interactive menu to our self-service hot water taps; all these have won the brand numerous awards including the Singapore Promising Brand Award, CitiBusiness-SPBA Regional Brand Award, Singapore Innovation Award and Singapore Service Class.
For more information about Sakae Sushi, please visit us on our website at www.sakaesushi.com.sg.
About the Inclusive Growth Programme
The $40-million Inclusive Growth Programme (IGP) was launched by the Labour Movement in August 2010 to to drive productivity improvements. The objective is to uplift workers’ skills, pay and lives across all 12 sectors identified by the National Productivity and Continuing Education Council (NPCEC). IGP is managed by NTUC’s e2i (Employment and Employability Institute).
Through the Inclusive Growth Programme (IGP), companies can roll out productivity improvements, enhance operations by automation and re-engineer processes; and share productivity gains with workers. As of August 2011, more than 390 projects have been approved to help companies raised productivity and share gains with more than 23,100 low-wage workers.