e2i and ION Orchard to raise service standards of tenants through a pilot customised service course
Collaboration moves from meeting manpower needs to deepening of skills
e2i (Employment and Employability Institute) and Orchard Turn Developments, which manages the iconic ION Orchard shopping mall at the heart of Orchard Road, are collaborating again. This time round, the focus is to equip tenants with intuitive skills to understand the tourist segment, further raising the service standards of tenants in the shopping mall through a pilot run of a customised customer service course. The Service Excellence Workforce Skills Qualifications (WSQ) course is targeted at service staff that have regular contact with tourists from China and India. The first class of 25 participants from 16 mall tenants such as Hugo Boss, Larry Jewellery and Omega will attend a two-day course on 29 and 30 March 2010.
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NTUC’s e2i round up 2009 work achievements
Reached out to various segments of workforce, helped employers meet manpower needs and raised productivity. In 2009, NTUC’s Employment and Employability Institute (e2i) assisted a total of 64,500 workers. These assisted workers included 29,400 job seekers who were looking for new or better jobs, and 35,100 employed workers who upgraded their skills and improved their career prospects. In addition, e2i also rendered services to 463 companies and employers to meet their manpower needs, or to tap on Government -sponsored initiatives to boost job worth and productivity.
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Healthcare Job Seekers Among First to Preview Innovative Ward Design of Future Jurong General Hospital
Recruitment drive to showcase life-size ward mock-up of Jurong General Hospital - a breakthrough in ward design with a “A Window for Every Patient” concept
Jurong Health Services (JHS), which operates Jurong General Hospital (JGH), and e2i (Employment and Employability Institute) are collaborating to take early steps to train and recruit healthcare workers for the new 700-bed hospital, slated to open in 2014 in the West part of Singapore.
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e2i rolls out new initiative to steer more Singaporean workers take on driving of heavy vehicles
e2i (Employment and Employability Institute) has started a programme to build up the pool of Singaporean workers that can drive heavy vehicles. They will then be matched to various employers to take up a range of jobs, such as driving tour buses, chartered buses, school buses, or delivery vans. In December 2009, e2i selected 62 job seekers for the programme. They were chosen for their good attitude, willingness to work rotating shifts, able to speak and understand basic English, possess a Class 3 driving licence for at least 12 months and are at least 21 years of age. Each of them were sponsored by e2i to undergo a 6-week training programme which included Class 4 driving lessons and a Workforce Skills Qualifications (WSQ) Workplace Safety and Health course. They will be completing their training programme and sitting for their practical driving tests in mid February 2010.
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